Supervision role is believed to have a significant impact on subordinates'job satisfaction. In this sense, the study is aimed to investigate the satisfaction of academics with the role of supervision of their leaders in the university. The research took the form of semi-structured interviews and focus group interviews with seventeen interviewees comprised of sixteen academics from three public universities and a former Minister of Higher Education Ministry of Malaysia. The results indicated that there were mixed responses given by all the interview respondents in regards to their satisfaction with supervision. Some issues that instigated dissatisfaction such as fairness and consideration practised by management people, management strategy and leadership, and lack of consultation, freedom and authority were discussed. The implications of the finding for management- particularly those in public higher education institutions are discussed.

This article aims to analyze academics in higher education institutions satisfaction on communication and its differences based demographic backgrounds. The population for the study comprised academics from three public higher education institutions of Malaysia. Using a simple random sampling technique, the researchers drew a sample of 1078 from the estimated 2900 academics in the three participating universities. The findings indicated that the level of satisfaction in communication among academics was moderately high. The differences of communication satisfaction were also analyzed based on demographic differences of age, gender, and tenure. The findings of this study theoretically and practically contribute in terms of understanding the state of communication satisfaction of academics and its variation of demographic backgrounds.

Kajian ini bertujuan untuk mengkaji hubungan kualiti perkhidmatan dan kepuasan pelanggan dalam sistem perbankan Islam. Kajian ini memilih dua buah bank utama yang mengamalkan sistem perbankan Islam di Malaysia iaitu Bank Islam dan Bank Muamalat Sebanyak 200 borang soal selidik diedarkan, masing-masing 100 responden bagi setiap bank. Data yang dikutip telah dianalisis menggunakan program Statistical package for social science (SPSS). Analisis diskriptif menunjukkan skor min kepuasan pelanggan adalah tinggi begitu juga skor min bagi keseluruhan dimensi kualiti perkhidmatan. Ujian kolerasi mendapati terdapat hubungan yang signifikan di antara pembolehubah-pembolehubah yang terlibat. Analisis regrasi berganda menunjukkan pembolehubah-pembolehubah kualiti perkhidmatan menerangkan 61.4 peratus varian dalam kepuasan pelanggan. Secara amnya, pelanggan berpuas hati terhadap kualiti perkhidmatan yang disediakan oleh institusi perbankan Islam. Oleh itu, pihak perbankan Islam seharusnya memberikan perhatian yang khusus dan prihatin kepada pelanggan, menonjolkan kemudahan dari segi fizikal, peralatan dan penampilan kakitangan serta berkeinginan untuk membantu dan menaikkan imej institusi perbankan Islam.

This study investigated the association of imams' religiosity behavior, leadership behavior, motivation to lead, and mosque performance of both rural and urban mosques in three states of Peninsular Malaysia or Federal Territory of Kuala Lumpur, Selangor, and Negeri Sembilan. 250 randomly selected mosques around the three states were visited in this study. All selected mosques were distributed with a self- administered questionnaire to be filled by the mosque leader or imam. The questionnaires returned to the researcher are 58 and this has made the respond rate for this research is 23.2 percent. Mosque performance was measured by using three variables or mosque attendance, the amount of fund raised by the mosque, and mosque assets. Imams' religiosity behavior was measured through the imams' routine religious activities and their leadership behavior was measured through three dimensions or task- oriented, relation-oriented, and religious leadership oriented behavior. Motivation to lead was measured by using three dimensions or affective identity, non-calculative, and social normative motivation to lead. Based on the test of normality, the distribution of data for leadership behavior and motivation to lead was found normal suggesting the results could be generalized to the whole population of imams in the three investigated states. Based on hierarchical regression analysis, this research first found that amount of fund raised by mosques have a significant positive association with mosque attendance but not mosque assets. Secondly, imams' individual religiosity behavior has no significant association with their leadership and motivation to lead. Thirdly, imams' religious leadership behavior has significant influence over mosque performance as compared to conventional task and relation leadership behaviors. Fourth, same with imams' leadership, their motivation to lead also significantly influenced mosque performance. Finally, imams' leadership behavior partially mediated the association of imams' motivation to lead and mosque performance suggesting imams' leadership as a significant variable to determine mosque performance. The results, in general, are important to be used by authorities and associated bodies to design suitable development model for imams and mosque performance in Malaysia.