In recent years, there have been several cases in which Halal certification has been rescinded by the authorized institutions due to negligence to adhere to the certify standards of Halal products. The purpose of this study is to explore the influence of severity of Halal violation on consumer anti-consumption behaviors through the mediating role of trust recovery. A survey design using cross-sectional primary data from 212 Malaysian consumers that were aware and/or had experienced the violation of a Halal certification was collected. Hypotheses related to determinants and outcomes of anti-consumption behavior were tested by means of Structural Equation Modeling (SEM). Findings show that trust recovery and anti-consumption behaviors are negatively related; the severity of Halal violation is positively related to anti-consumption behaviors. Moreover, the finding suggests that trust recovery partially mediates the relationship between severity and anti-consumption behaviors. These results establish a previously unexplored link. Implications for Halal food industry are discussed. � 2017 Penerbit Universiti Kebangsaan Malaysia. All rights reserved.

Takaful operators in countries dominated by Muslim are still experiencing low penetration rate. New emerging customer segments have higher expectation where Takaful operators need more innovative approaches in acquiring and retaining customers. Moreover, Takaful companies need to apply marketing, societal and entrepreneurial concept to make the industry more competitive. Although many Islamic banking and Takaful studies have been conducted, empirical Takaful research is still limited. Therefore, the primary focus of this study is to empirically investigate the influence of market orientation and corporate social responsibility (CSR) towards Takaful agencies' organizational performance in Malaysia. The first phase of the study involved refinement of CSR measurement items by performing exploratory factor analysis (EFA), where a new dimension was identified. The second phase of study was to test the hypotheses by employing all items adopted from past studies including the refined CSR measures. PLS-SEM analysis involving a two-step approach on 211 valid data shows co-adoption of CSR and market orientation influences organizational performance. � 2018 Penerbit Universiti Kebangsaan Malaysia. All rights reserved.

This study aimed to examine the relationship among the five dimensions of entrepreneurial orientations (innovativeness, risk taking, autonomy, competitive aggressiveness, and proactiveness) and performance of Takaful agencies in Malaysia. A total of 211 questionnaires were collected via purposive sampling from Takaful agency's managers from three main Takaful operators namely Etiqa, Takaful Malaysia and Takaful Ikhlas. A structural equation model that assessed the relationship between the proposed variables was tested using PLS 2.0. The findings revealed that of the five dimensions of entrepreneurial orientation, proactiveness and autonomy were found to have significant influence on business performance.

The purpose of this study is to examine the predictive effects of entrepreneurial orientation, innovation capability and knowledge creation on firm performance. Data for the study was collected using a cross-sectional quantitative survey. A total of 188 useable responses were collected from SMEs in Malaysia. The findings show that entrepreneurial orientation, innovation capability and knowledge creation have a positive impact on firm performance. Furthermore, the impacts of entrepreneurial orientation and innovation capability on knowledge creation are also examined in this study. The findings suggest that innovation capability is positively related to knowledge creation, but entrepreneurial orientation does not have a significant impact on knowledge creation. This study makes a considerable contribution to the existing literature on entrepreneurial orientation, innovation capability and knowledge creation of SMEs, particularly in regards to explaining the performance of Malaysian SMEs.

Understanding halal violation effect is important as it can harm product through negative behaviors. This study aims to investigate the effect of psychological contract violation (PCV), recovery satisfaction and severity of violation on boycott. Furthermore, this study will also examine the moderating effect of PCV in the relationship between recovery satisfaction and severity of violation on boycott. A total of 212 questionnaires were collected from consumers who were aware and/or had experienced the violation of a halal product in Malaysia. A hierarchical linear regression analysis was used to test the research model. This study found that PCV and recovery satisfaction have a significant influence on boycott. The contribution of this study is obvious as the resulting outcomes can be capitalized as a guideline for managers to design recovery action towards halal violation incident. This study is among the first few attempts towards investigating halal violation and psychological contract violation effect. 2016, Malaysian Consumer and Family Economics Association. All rights reserved.

Purpose: Managing trust recovery in case of violation of halal products should be seen in light of the severity of violation as perceived by the consumer. This study aims to investigate how the severity of violation on halal directly impact negative consumer behavior (avoidance, boycott and revenge), and its moderating effect on the relationship between trust recovery and avoidance, boycott and revenge. Design/methodology/approach: In total, 212 questionnaires were distributed amongst customers who were aware and/or had experienced the violation of a halal product in Klang Valley, Malaysia � each of whom were selected using convenience sampling methods. Data were analyzed using descriptive statistics and structural equation modelling techniques, were partial least squares (PLS) software was used to measure the direct and indirect relationships between the variables. Findings: The results of this investigation showed that trust recovery and negative consumer behavior are negatively related; severity is positively related to avoidance, boycott and revenge; and severity moderates the relationship between trust recovery and avoidance. Research limitations/implications: Empirically, it was found that severity and trust recovery are a significant component that influence negative consumption behavior. This study has significant implications alongside research implications despite some limitations. Practical implications: In a severe violation case, a company needs to ensure that the strategy to fix the problem is genuine and trustworthy, as consumer trust on the recovery action by company is significance to influence customer avoidance in consuming the company�s product. Originality/value: The uniqueness of this study exists in the fact that it is the first known one to concentrate on halal violation and examine the moderating effect of severity of halal violation on the relationship between trust recovery and negative consumer behaviors (avoidance, boycott and revenge). � 2017, � Emerald Publishing Limited.

The relationship between customers and retailers is more complicated nowadays due to the sophisticated trends of current service retail landscape. To address the issue, this research aims to investigate the effect of relationship quality (RQ), customer value co-creation (CVCB), personality traits on relationship equity in the tailoring services� market. Additionally, this study examines the effect of personality trait as the moderator in the relationships of RQ-CVCB and RQ-relationship equity. Based on a sample of 245 customers from SME tailoring businesses, results reveal that RQ has a statistically significant influence on CVCB. In addition, RQ, CVCB and personality traits are also positively related to relationship equity. The results also demonstrate that personality traits moderate the relationship between RQ and CVCB. Copyright @ 2017, Mohammad Safa.

This study aimed to examine the relationship among customer value co-creation, relationship quality, and relationship equity in the tailoring services in Malaysia. Moreover, this study also investigated whether customer personality trait plays a moderating role in the relationship of value co-creation behavior and relationship quality as well as the relationship between relationship quality and relationship equity. A total of 245 questionnaires were collected via purposive sampling from customers seeking tailoring services from SME tailoring businesses. The findings revealed that customer value co-creation has a statistically significant influence on relationship quality. In addition, relationship quality was also positively related to relationship equity. However, the moderating effect of customer personality trait was not significant. This study contributes to the existing literature on customer co-creation and personality traits of consumers in tailoring services of SMEs, particularly in explaining the relationship equity of consumers. � Penerbit Universiti Kebangsaan Malaysia. All rights reserved.

The greatest scholar of 18th century India better known as Shah Wali Allah al-Dihlawi who wrote a number of works, especially on the science of prophetic tradition (hadith). He was a scholar who contributed many ideas to express the unification of Muslims in terms of comprehension and appreciation. Undeniably, he has strived to establish Islam to the society by recognizing the Qur’an and Sunna as the basis of reformation. Therefore, this study attempts to analyse the intellectuality of al- Dihlawi as a famous hadith scholar and his contribution towards the appreciation of Sunna of the prophet. By applying content analysis method as the study design by focusing on his great work, Hujjat al-Baligha, the study found that the transformation carried out by al-Dihlawi then he was considered a moderate figure who tried to balance between demands worldly and hereafter goals to the community. His efforts toward the unity of umma were considered positively when succeed to quell internal dissent and ideology differences between the fiqhism and Sufism, and also between the rationalists (ahl al-Ra’y) and the traditionalists (ahl al-Hadith).

There is a subsequent work from the previous studies on the relationship between firm-specific attributes and firm leverage. Then, during the last decade, international studies started to extend this field by scrutinizing how the firm leverage influences firm performance. However, much of the discussion from previous studies have not systematically investigated the simultaneously of the cause-effect framework on the impact of firm-specific attributes on firm financial performance through firm leverage which acts as a mediator variable. In short, it is reasonable to examine the mediating effects in which whether firm leverage may mediate or indirectly influence the relationship between firm-specific attributes and firm financial performance, particularly, from the perspective of Malaysian Shariah Compliant companies. The main motivation for this research is to contribute to corporate finance literature and how firms tend to choose their financing structure from the perspective of the capital structure theories. We obtained data of 398 Malaysian Shariah compliant companies from the Bursa Malaysia stock exchange with a total number of samples of 7414 for the sample data period from 2000 to 2018. We find that there are three relationships that categorize as competitive mediation which is the relationships between the asset tangibility (AT), growth opportunities (GRW), firm size (FS) and firm financial performance. While, non-debt tax shield (NDTS) is categorized as a complementary mediation. We use the PLS-SEM approach in SmartPLS software 3.0 M3 to develop a set of mediation model from the perspective of capital structure theory for the Malaysian Shariah compliant companies. 2020, Sciedu Press.