Browsing by Author "Suhaily Mohd Ramly"
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Publication Analysing The Influence Of Perceived Scarcity, Negative Feelings, And Status Consumption On Food Waste Among Consumers(Journal of Environmental Treatment Techniques, 2021) ;Muhamad Azrin Nazri ;Nor Asiah Omar ;Suhaily Mohd Ramly ;Siti Ngayesah Ab HamidAzreen Jihan Che Mohd HashimThe purpose of this study is to examine the effect of perceived scarcity, negative feelings, and status consumption on food waste among consumers in Malaysia. A total of 258 questionnaires were collected via convenience sampling from customers who purchased food. The findings suggest that negative feelings and status consumption are significant and positively related to food waste. However, perceived scarcity shows no relationship to food waste. This study indicates that consumer’s behaviors and motivations in buying food can lead to food waste. This study provides empirical and managerial contributions to the underlying factors that influence food waste among consumers. Due to the alarming level of food waste and limited research on consumer food waste behavior in the medium to a high-income group of countries such as Malaysia, there is an urgent call to conduct this study - Some of the metrics are blocked by yourconsent settings
Publication Keretapi Tanah Melayu (KTMB) Services: The Role of Service Quality and Recovery Towards Satisfaction and Loyalty.(Universiti Teknologi Mara (UiTM, 2022) ;Nor Asiah Omar ;Rohayu Abdul Ghani ;Suhaily Mohd Ramly ;Nur Aqilah Hazirah Mohd AnimMuhamad Azrin NazriKTMB has been operating in Malaysia for decades, but the public transportation environment is changing, putting pressure on the industry to improve its services and facilities in order to satisfy customers. As a service-oriented corporation, it is critical for KTMB to preserve its reputation as the preferred high-speed rail service provider. Accordingly, this study intends to examine the impact of variables pertaining to service quality associated with KTMB service on customer satisfaction. Furthermore, this study examines the relationship between customer satisfaction and customer loyalty. Using the survey method, this study collected data from 406 KTM users, and subsequently, the data was analysed using SPSS. The finding of the analysis reveals that service recovery is the most influential factor towards customer satisfaction. Also, customer satisfaction significantly influences customer loyalty. In conclusion, the findings of this research assist the management of KTMB in enhancing customer satisfaction and loyalty.