Browsing by Author "Wahab A.A.O.A."
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Publication Causal nexus between health and economic development: Evidence among OIC high-income economies(Universiti Putra Malaysia, 2018) ;Kefeli Z. ;Zaidi M.A.S. ;Wahab A.A.O.A. ;Faculty of Economics and Muamalat ;Universiti Sains Islam Malaysia (USIM)Universiti Kebangsaan Malaysia (UKM)The effects of health on economic development have been discussed in depth in the literature. Most of the findings have shown that the economic performance of a country can be enhanced by improving the health of the citizens. This paper investigates the causal link between health and economic development of high-income economies of selected OIC countries. Since these countries also have high expenditure on health in comparison with other OIC countries, the findings would give some indication of the importance of having high spending in health for the economic wellbeing of a country. The Toda-Yamamoto Granger non-causality model was used on data spanning from 1970 to 2015, and the results showed mixed causal relationships. Specifically, some countries like Bahrain and Kuwait have a health condition that boosts economic development, while Saudi Arabia experiences the opposite effect. However, health and economic development have bidirectional causality in the United Arab Emirates, while Brunei, Oman and Qatar do not show any causal direction between health and economic development. The findings give some evidence of the importance of health on economic prosperity without disregarding the fact that economic development is also important for good health. � Universiti Putra Malaysia Press. - Some of the metrics are blocked by yourconsent settings
Publication Exploring customer service experience equity on the customers’ behavioral intention in tourism industry(CRC Press/Balkema, 2014) ;Hashim N. ;Haque A. ;Wahab A.A.O.A. ;Universiti Teknologi MARA (UiTM) ;International Islamic University Malaysia (IIUM)Universiti Sains Islam Malaysia (USIM)Researchers in recent years have begun to pay more attention to the effect of customer experience on consumer behaviors. Many scholars suggested that building firms must nurture the emotional bonds between the customers and the providers through experiential elements which can fulfill customers’ social and personal needs. In addition, total customer experience is a blend of functional, emotional, branding, and relationship appeals into an integrated business strategy. Besides, understanding customer experience is a crucial for the tourism industry because it is becoming more experience-driven. However, research on the customer service experience equity still lacks a coherent framework and yet requires a lot of development of the framework. To date, past studies on customer service experience equity on the customers behavioral intention are yet not fully been investigated the tourism industry especially in Malaysia. Hence, there is a need to explore the influence of these values. It is expected that the findings of this study will not only contribute to the contingency theory that customer service experience equity on the customers’ behavioral intention, but also will serves as guideline for policy development by the Ministry of Tourism as it can assist to develop idealistic program for National Tourism Campaign. From the population of customers who experienced and have intention to stay at hotel and resorts, only 400 potential customers from 10 hotel and resorts will be participated in this study. Structural Equation Modeling will be applied to analyze the mentioned relationship. Therefore, this study attempts to investigate the relationship among customer service experience equity towards customers’ behavioral intention.