Employees’ Work Life Quality from Islamic Perspective: A Case of Hotel Industry

Being in a competitive industry such as hotel industry, customer’ satisfaction should be the priority. Thus it really urges the hotel providers to make sure the services are well provided. Due to that, the hotel employers/managers have to be strict and firm with the discipline and attitude of the employees to ensure they serve the best to the customers. However, the situation of ‘being controlled and monitored’ sometimes may affect the performance and quality of work among the employees as some of their human needs are ignored. Islam teaches Muslims to interact and treat employees in good manner. This study focuses on work life quality among employees in the hotel industry and also views it from an Islamic perspective. 100 employees from three 4-star hotels in Klang Valley were selected in the survey. The results show the highest needs among employees is to fulfill the needs of health and safety. It is followed by the social, knowledge & aesthetic needs, self-actualization & esteem needs; and economic needs. Most of the elements are in line with Islamic teaching.