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The consequences of transfer of training for service quality and job satisfaction: An empirical study in the Malaysian public sector

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dc.citedby13
dc.contributor.affiliationsUniversiti Sains Islam Malaysia (USIM)
dc.contributor.affiliationsUniversity of South Australia
dc.contributor.affiliationsCentral Queensland University
dc.contributor.authorZumrah A.R.en_US
dc.contributor.authorBoyle S.en_US
dc.contributor.authorFein E.C.en_US
dc.date.accessioned2024-05-29T01:54:45Z
dc.date.available2024-05-29T01:54:45Z
dc.date.issued2013
dc.description.abstractThe significance of transfer of training to organizations has been acknowledged by many studies. However, the consequences of transfer of training, particularly for employees, have still not been adequately explored. The present study was conducted to address this gap. Specifically, it explores the relationship among transfer of training, service quality and job satisfaction. Data for this study were collected through surveys of employees, their supervisors and their colleagues. Data were analysed using structural equation modeling. The findings reveal that transfer of training is positively and significantly associated with both service quality and job satisfaction. � 2013 John Wiley & Sons Ltd.
dc.description.natureFinalen_US
dc.identifier.doi10.1111/ijtd.12017
dc.identifier.epage294
dc.identifier.issn13603736
dc.identifier.issue4
dc.identifier.scopus2-s2.0-84887043150
dc.identifier.spage279
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84887043150&doi=10.1111%2fijtd.12017&partnerID=40&md5=b7cd818ec5862a3fd8f6047f997cf5a9
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/9536
dc.identifier.volume17
dc.languageEnglish
dc.language.isoen_USen_US
dc.relation.ispartofInternational Journal of Training and Development
dc.sourceScopus
dc.titleThe consequences of transfer of training for service quality and job satisfaction: An empirical study in the Malaysian public sectoren_US
dc.typeArticleen_US
dspace.entity.typePublication

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