Publication:
The roles of socio-economic characteristics in satisfying repeat Umrah visitors

Simple item page
dc.contributor.affiliationsFaculty of Economics and Muamalat
dc.contributor.affiliationsIslamic Finance and Wealth Management Institute (IFWMI)
dc.contributor.affiliationsUniversiti Sains Islam Malaysia (USIM)
dc.contributor.affiliationsPerdana School of Science, Technology and Innovation Policy (UTM Perdana School)
dc.contributor.authorWahab, Norailis Ab.en_US
dc.contributor.authorAhmad, Nursilahen_US
dc.contributor.authorJusoff, Kamaruzamanen_US
dc.date.accessioned2024-05-29T01:57:55Z
dc.date.available2024-05-29T01:57:55Z
dc.date.issued2013
dc.description.abstractThe aim of the paper is to analyze the roles of socio-economic characteristics in satisfying repeat umrah visitors' in Malaysia. The study distributed 2,020 survey questionnaires at various locations in Malaysia during January-May 2011 of which 62.8% are repeat visitors. The findings indicate that the respondents are mostly married males aged between 26-55 years old. Most of them are public sector employees with an income bracket ranging from USD909 to USD3,030. Majority of the respondents planned at least six months ahead of the trip and spend their money mostly on local transportations, food and beverages and shopping activities while performing umrah. In order to encourage repeat visitations, the Ministry of Tourism Malaysia and Department of Waqaf, Zakat and Hajj (JAWHAR) should develop long-term relationship with the visitors. Integrated promotional efforts should be organized involving the cooperation between Malaysia tourism development and travel package operators, airlines and all agencies concerned, especially with authorities in Saudi Arabia. Future research should investigate service gap and satisfaction on the quality of services from the perspective of tour operators to complement existing findings.en_US
dc.description.natureFinalen_US
dc.identifier.doi10.5829/idosi.mejsr.2013.13.1876
dc.identifier.epage22
dc.identifier.issn19909233
dc.identifier.issueSPLISSUE
dc.identifier.scopus2-s2.0-84879465556
dc.identifier.spage18
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84879465556&doi=10.5829%2fidosi.mejsr.2013.13.1876&partnerID=40&md5=637e12ba66d8af818f8ac3c1dd88ce89
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/9964
dc.identifier.volume13
dc.languageEnglish
dc.language.isoen_USen_US
dc.relation.ispartofMiddle East Journal of Scientific Researchen_US
dc.sourceScopus
dc.subjectRepeat umrah visitorsen_US
dc.subjectSatisfactionen_US
dc.subjectSocio-economic characteristicsen_US
dc.titleThe roles of socio-economic characteristics in satisfying repeat Umrah visitorsen_US
dc.typeArticleen_US
dspace.entity.typePublication

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
The Roles Of Socio-Economic Characteristics In Satisfying Repeat Umrah Visitors.pdf
Size:
401.29 KB
Format:
Adobe Portable Document Format
Download

Collections

Scopus