The Role of Automation on Employment Future in the UAE Banking Sector

Today, automation become part of the banking service all over the world. The banks in the United Arab Emirates (UAE) rely on automation to enhance customer service in many ways, as well as enhance the communications with the clients and improve bank performance in the financial market. All these advancements motivate banks in the UAE to integrate automation technology into their present and future plans. Unfortunately, automation reduce the employment rate and increase the downsizing of workforce inside the banks. Based on this scenario, the aim of this study is to survey the banks in the UAE to identify how automation affected employment future and the performance of employees. The findings show that technological improvements in the banking sector through automation has attracted more clients to the banks but on contrary as the usage of automation has increased, so that the number of employees has been decreased and downsizing raised. Therefore, automation should be utilized in a way to preserve the employees of the bank and shift their role towards advanced banking tasks. The outcome of this study will provide an in-depth analysis about the reality of automation in the UAE banking sector. Hence, filling the gaps in the body knowledge with respect to the impact of automation on the future of employment in UAE’s banking industry