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Benchmarking Practices Through Online Social Networking

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dc.contributor.authorA. W. Norailisen_US
dc.contributor.authorY. Nor Asiahen_US
dc.date.accessioned2024-05-28T03:36:13Z
dc.date.available2024-05-28T03:36:13Z
dc.date.issued2015
dc.date.submitted--
dc.descriptionJournal of Economics, Business and Management, Vol. 3, No. 8, August 2015en_US
dc.description.abstractBenchmarking of online social network is a tool for continuous improvement in an organizational setting. This study examines the underline practice of online social network in benchmarking the practice in small and medium scale enterprises in Malaysia. The study employed qualitative approach by interviewing small and medium enterprise owners. The result indicate there are changes in performance by adopting benchmarking for service delivery that result from using new medium. It also implied that benchmarking approach can lead to new innovation through the exchange of information in a secured business environment with a significant effect on the financial well-being of the business. The regulators are most significant in benchmarking to reduce the competitive behavior among the business of the same character. The limitation of this study is small sample size. Therefore, future study can be conducted using survey method and also by increasing the sample size.en_US
dc.identifier.doi10.7763/JOEBM.2015.V3.286
dc.identifier.epage790
dc.identifier.issn2301-3567
dc.identifier.issue8
dc.identifier.spage787
dc.identifier.urihttp://www.joebm.com/papers/286-M009.pdf
dc.identifier.urihttp://www.joebm.com/index.php?m=content&c=index&a=show&catid=46&id=590
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/4777
dc.identifier.volume3
dc.language.isoen_USen_US
dc.publisherJournal of Economics, Business and Managementen_US
dc.relation.ispartofJournal of Economics, Business and Managementen_US
dc.subjectBenchmarking,en_US
dc.subjectonline social networking,en_US
dc.subjectsmall and medium enterprises.en_US
dc.titleBenchmarking Practices Through Online Social Networkingen_US
dc.typeArticleen_US
dspace.entity.typePublication

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