Publication:
Determinants Of Switching Barriers Among Oman’s Retail Banking Consumers

Simple item page
dc.contributor.authorFaiza Kiranen_US
dc.contributor.authorNorhazlina Binti Ibrahimen_US
dc.contributor.authorAmir Bin Shaharuddinen_US
dc.date.accessioned2024-05-27T14:43:00Z
dc.date.available2024-05-27T14:43:00Z
dc.date.issued2021
dc.date.submitted2021-11-2
dc.description.abstractThis study examines the impact of switching barriers comprises of complexity, switching cost, locked-in, and apathy on the switching decision. The data were collected through a survey questionnaire from three cities (Muscat, Salalah, and Sohar) with a sample of 420 respondents. The participants were Omani nationals only. The data were analyzed using Structural Equation Modelling (SEM) Analysis using SPSS and AMOS software. The data were tested for the normality, descriptive analysis, reliability, correlation, exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA). The result of the switching barriers indicates that apathy fail to influence the negative relationship with switching decision. However, switching cost, complexity and locked in had a negative impact on the decision to switch that creates barriers among the customers while switching from conventional banking to Islamic banking system. The study concludes that the government, management, and Shariah board of the Islamic banks should focus on establishing a robust and dynamic Islamic banking, which caters for customers’ needs. Finally, Islamic banking products and service, financial and non-financial strategies should address the customers’ financial needs and provide comprehensive banking services.en_US
dc.identifier.doi10.47750/cibg.2021.27.03.327
dc.identifier.epage2743
dc.identifier.issn1323-6903
dc.identifier.issue3
dc.identifier.other812-17
dc.identifier.spage2734
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/3660
dc.identifier.volume27
dc.language.isoenen_US
dc.publisherSociety Of Business And Managementen_US
dc.relation.ispartofJournal of Contemporary Issues in Business and Governmenten_US
dc.subjectSwitching barriers, Islamic Banking, switching cost, apathy, complexityen_US
dc.titleDeterminants Of Switching Barriers Among Oman’s Retail Banking Consumersen_US
dc.typeArticleen_US
dspace.entity.typePublication

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
73. Determinants Of Switching Barriers Among Oman’s Retail Banking Consumers.pdf
Size:
919.78 KB
Format:
Adobe Portable Document Format
Download

Collections

Other Publications