The Mediating Impact Of Trust Between Waqifs’ Experience And Loyalty In Cash Waqf

This study highlights the importance of waqifs’ trust in Malaysian waqf institutions in order for them to remain their loyalty by continuously contribute to the cash waqf. It also reveals the loyalty in cash waqf is not only justified by waqifs’ experience. The findings of this research are based on 378 samples drawn from several categories of government institutions in Selangor whose employees consistently contribute to cash waqf through salary deduction. The SmartPLS analysis is used to investigate the relationship between the constructs of experience, trust, and loyalty. The results
indicate trust as mediator to the relationship of waqif experience and loyalty in cash waqf has been validated. Consequently, the outcomes suggested the implementation of waqf institutions to give attention to the issue of trust in enhancing the cash waqf fund, providing waqifs confidence to donate more and indirectly benefiting the ummah and Malaysia.
Keywords: Trust, trust mediator, experience, loyalty, waqifs, cash waqf