أثر متطلبات الإدارة الإلكترونية في تحسين جودة الخدمة الأكاديمية لجامعة الأقصى بغزة – فلسطين

The current study aimed to investigate the impact of electronic management requirements on enhancing the quality of academic services at Al-Aqsa University in Palestine. An analytical descriptive methodology was employed due to its suitability for the study's nature and objectives. A questionnaire served as the primary data collection tool, targeting the university staff holding supervisory positions (administrative, academic, academic with administrative roles). The sample selection followed a stratified random approach based on job titles, with a minimum study population size of 234 individuals. A total of 250 questionnaires were distributed, and 238 were retrieved, resulting in a 90% response rate. However, this study revealed that the availability of electronic management requirements at Al-Aqsa University was high. The security requirement had the highest weight percentage (77.9%), followed by the technical requirement (76.0%), the financial requirement (75.8%), the human requirement (75.3%), and finally, the administrative requirement (74.7%). The study also found that the human, financial, and security requirements significantly influenced the improvement of academic service quality at Al-Aqsa University in Gaza. Lastly, the study showed no statistically significant differences in participants' responses regarding electronic management requirements and the quality of academic services at Al-Aqsa University. The study recommends encouraging employees to continuously monitor and evaluate electronic processes to identify strengths and weaknesses. Additionally, the university should use available resources to continuously predict and address external threats that impact academic quality. Furthermore, emphasis should be placed on providing services using the latest electronic technologies.