Publication:
Assessing the Factors Influencing Service Innovation Capabilities and Performance

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dc.contributor.authorNor Asiah Omaren_US
dc.contributor.authorMuhamad Azrin Nazrien_US
dc.contributor.authorSyed Shah Alamen_US
dc.contributor.authorAzhar Ahmaden_US
dc.date.accessioned2024-05-28T05:52:02Z
dc.date.available2024-05-28T05:52:02Z
dc.date.issued2016
dc.descriptionVolume: 8 No: 4en_US
dc.description.abstractInnovation has been recognized as a central source of business growth and a key determinant of competitive advantage for many organizations. This paper seeks to address two main objectives. The first objective is to examine the direct effect of organizational structure (i.e. centralization and formalization), transformational leadership, organizational learning and customer orientation on innovation capabilities. The second objective is to examine the effect of innovation capability and organizational performance. Findings show that customer orientation, organizational learning, and transformation leadership had significant positive effects on innovation capability. The results further show that innovation capability had a significant impact on organizational performance.en_US
dc.identifier.doihttps://doi.org/10.22610/imbr.v8i4.1393
dc.identifier.doihttps://ojs.amhinternational.com/index.php/imbr/article/view/1393
dc.identifier.epage63
dc.identifier.issn2220-3796
dc.identifier.issue4
dc.identifier.spage52
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/6705
dc.identifier.volume8
dc.language.isoen_USen_US
dc.publisherInformation Management and Business Reviewen_US
dc.relation.ispartofInformation Management and Business Reviewen_US
dc.subjectInnovation, performance, organizational learning, transformational leadership, organizational structure, customer-orienteden_US
dc.titleAssessing the Factors Influencing Service Innovation Capabilities and Performanceen_US
dc.typeArticleen_US
dspace.entity.typePublication

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