Publication: Handling Of Umrah Packages In Kedah: An Early Review
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Date
2021
Journal Title
Journal ISSN
Volume Title
Publisher
Tianjin University
Abstract
Umrah package operations recorded a significant increase every year in Malaysia. Kedah is a state that has many travel companies offering umrah package handling. Its operations include travelling, operations, and the religious activities. However, there are some problems involving the misuse of operating licenses, taking excessive profits, and operating unregistered packages. Based on this situation, two questions arise. First, how is the management of handling umrah packages in Kedah? Second, what are the problems faced by travel companies in Kedah in handling umrah packages. This article has two objectives. First, to explore the management of umrah package handling in Kedah. Second, to identify the problems faced by travel companiesin Kedah in handling umrah packages. This study aims to answer both questions through interviews with three largest umrah company owners in Kedah, namely Az Zuha Group Travel& Tours Sdn. Bhd, Daurah Travel and Tour Sdn Bhd, Al-Nile Travel and Tour Sdn Bhd. The findings of the study reveal that travel companies operating umrah packages in Kedah have followed the procedures set by the Department of Wakaf, Zakat and Hajj (JAWHAR). The findings of the study also found that there are some big problems in managing umrah packages,namely competition between travel companies, maintaining mutawwif, obtaining umrah visas and covid-19 pandemic.
Description
Journal of Tianjin University Science and Technology Volume 54 Issue 12 Page (1-9)
Keywords
Handling; Package; Umrah; Kedah; Survey