Publication:
A Multi-group Analysis Of The Effect Of Organizational Commitment On Higher Education Services Quality

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dc.contributor.authorAbd Al-Aziz Hamed Al-Refaeien_US
dc.contributor.authorAbdul Rahim Bin Zumrahen_US
dc.contributor.authorMohamed Abdulwali Ali Alsamawien_US
dc.contributor.authorSaid Rashid Ali Alshuhumien_US
dc.date.accessioned2024-05-28T04:45:49Z
dc.date.available2024-05-28T04:45:49Z
dc.date.issued2019
dc.date.submitted30/12/2019
dc.description.abstractThis study aims to uncover the relationship between organizational commitment of academic and non-academic staff and higher education service quality, by investigating under which mechanism that organizational commitment effect service quality. Data were collected by means of self-administered survey, total 247 academic staff and 1235 of their student, and total 155 non-academic staff and 775 of their customer complete responses were obtained from Aden University. The results of this study show that, organizational commitment (affective and continence) effect higher education service quality by social mechanism (social exchange). Furthermore, this study revealed that, organizational commitment of academic staff have more effect on higher education service quality than non-academic staff.en_US
dc.identifier.epage48
dc.identifier.issn2600-8254
dc.identifier.issue10
dc.identifier.spage40
dc.identifier.urihttps://ijo-bs.com/issues/
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/6145
dc.identifier.volume3
dc.language.isoen_USen_US
dc.publisherForecast Publisheren_US
dc.relation.ispartofInternational Journal of Business Society (IJO-BS)en_US
dc.subjectorganizational commitment, service quality, Higher education service quality, social exchange, social mechanism, academic staff, non- academic staffen_US
dc.titleA Multi-group Analysis Of The Effect Of Organizational Commitment On Higher Education Services Qualityen_US
dc.typeArticleen_US
dspace.entity.typePublication

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