Publication: Managing Public Preschool Education: Links between School Leadership and Provisions of Service Quality
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Date
2015
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Publisher
Research Institute for Progression of Knowledge
Abstract
The ultimate objective of this study is to identify the links between roles of school leadership in and the provision of service quality in Malaysian preschool education. Semi-structured interviews were conducted with four officers from four government agencies providing preschool education namely (1) Community Development Department (KEMAS), (2) National Unity Department (PERPADUAN), (3) Ministry of Education (MOE) and (4) State Islamic Religion Department (SIRD). The findings showed the roles of school leaders that were providing facilities, designing environment, recruiting qualified teachers, applying good communication; and cultivating values and culture could improve the service quality of preschool education.
Description
Volume: 2 No: 11
Keywords
preschool education, school leadership, service quality