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The Panic Buying Behavior of Consumers During the COVID-19 Pandemic: Examining the Influences of Uncertainty, Perceptions of Severity, Perceptions of Scarcity, and Anxiety

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dc.contributor.authorNor Asiah Omaren_US
dc.contributor.authorMuhamad Azrin Nazrien_US
dc.contributor.authorMohd Helmi Alien_US
dc.contributor.authorSyed Shah Alamen_US
dc.date.accessioned2024-05-29T02:28:22Z
dc.date.available2024-05-29T02:28:22Z
dc.date.issued2021-09
dc.descriptionVolume 62,en_US
dc.description.abstractThe lack of a vaccine for COVID-19 and the limited amount of reliable data on the cessation of the disease have made people feel more vulnerable to the disease. As a result, people in many countries have been found to engage in panic purchasing, which has adversely affected the supply system for the retail market. Applying behavioral inhibition system theory, reactance theory, and expectancy theory, this research examines how psychological factors such as uncertainty, perceptions of severity, perceptions of scarcity, and anxiety affected the panic purchasing behavior of consumers. This study was conducted in Malaysia in light of the 2020 outbreak of the COVID-19 pandemic. The results from structural equation modeling indicate that uncertainty, and perceptions of scarcity are positively associated with anxiety but not with the panic purchasing behavior of consumers. In addition, anxiety fully mediates the relationship among these variables and the panic purchasing behavior of consumers. Taken together, these findings provide support for doing more empirical research in order to develop a more resilient retail strategy and to improve consumer service.en_US
dc.identifier.citationOmar, N.A., Nazri, M.A., Ali, M.H., & Alam, S.S. (2021). The panic buying behavior of consumers during the COVID-19 pandemic: Examining the influences of uncertainty, perceptions of severity, perceptions of scarcity, and anxiety. Journal of Retailing and Consumer Services, 62.,1-12;10.1016/j.jretconser.2021.102600en_US
dc.identifier.doi10.1016/j.jretconser.2021.102600
dc.identifier.epage12
dc.identifier.issn0969-6989
dc.identifier.spage1
dc.identifier.urihttps://www.sciencedirect.com/science/article/pii/S0969698921001661?via%3Dihub
dc.identifier.urihttps://www.scopus.com/record/display.uri?eid=2-s2.0-85105473425&origin=resultslist&sort=plf-f&src=s&sid=011520a58ab7c29ab760266b05d31275&sot=b&sdt=b&s=TITLE-ABS-KEY%28The+panic+buying+behavior+of+consumers+during+the+COVID-19+pandemic%3A+Examining+the+influences+of+uncertainty%2C+perceptions+of+severity%2C+perceptions+of+scarcity%2C+and+anxiety%29&sl=149&sessionSearchId=011520a58ab7c29ab760266b05d31275
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/10755
dc.identifier.volume62
dc.language.isoen_USen_US
dc.publisherElsevieren_US
dc.relation.ispartofJournal of Retailing and Consumer Servicesen_US
dc.subjectCOVID-19, Uncertainty Perceptions of severity, Perceptions of scarcity, Anxiety Panic purchasing behavioren_US
dc.titleThe Panic Buying Behavior of Consumers During the COVID-19 Pandemic: Examining the Influences of Uncertainty, Perceptions of Severity, Perceptions of Scarcity, and Anxietyen_US
dc.typeArticleen_US
dspace.entity.typePublication

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