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Examining the relationship between perceived organizational support, transfer of training and service quality in the Malaysian public sector

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dc.contributor.authorZumrah, ARen_US
dc.date.accessioned2024-05-29T02:51:04Z
dc.date.available2024-05-29T02:51:04Z
dc.date.issued2015
dc.descriptionEuropean Journal of Training and Development Volume 39 Issue 2en_US
dc.description.abstractPurpose - This study aims to investigate the relationships among perceived organizational support (POS), transfer of training outcomes to the workplace and service quality in the context of public sector organizations in Malaysia. Design/methodology/approach - The data for this study have been collected from three sources, the employees of public sector organizations in Malaysia, their supervisors and their colleagues through surveys. Findings - The findings reveal that transfer of training has a mediating effect on the relationship between POS and service quality. Practical implications - The findings illustrate that both elements, which are the support from organization (in terms of valuing employee contribution and caring about their well- being) and employee work attitude (applying the knowledge, skills and attitudes that are learned during training on the job) are significant in influencing employee service quality. Originality/value - This study adds to the small number of studies examining the mediator of the POS and service quality relationship. Such research is essential to understand a mechanism that links POS and service quality. This study also extends the literature by examining together the factor (POS) and the consequence (service quality) of transfer of training. To date, the number of empirical studies that have examined the factors and the consequences of transfer of training in one framework is still limited.en_US
dc.identifier.doi10.1108/EJTD-09-2014-0066
dc.identifier.epage160
dc.identifier.issn2046-9012
dc.identifier.issue2
dc.identifier.scopusWOS:000215136300004
dc.identifier.spage143
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-84923357485&doi=10.1108%2fEJTD-09-2014-0066&partnerID=40&md5=e40f147acf94ce5aa92c96b7159a333d
dc.identifier.urihttps://www.emerald.com/insight/content/doi/10.1108/EJTD-09-2014-0066/full/html
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/11149
dc.identifier.volume39
dc.languageEnglish
dc.language.isoen_USen_US
dc.publisherEmerald Group Publishing Ltden_US
dc.relation.ispartofEuropean Journal Of Training And Developmenten_US
dc.sourceWeb Of Science (ISI)
dc.subjectPublic sectoren_US
dc.subjectMalaysiaen_US
dc.subjectTransfer of trainingen_US
dc.subjectService qualityen_US
dc.subjectPerceived organizational supporten_US
dc.titleExamining the relationship between perceived organizational support, transfer of training and service quality in the Malaysian public sectoren_US
dc.typeArticleen_US
dspace.entity.typePublication

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