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Corporate Social Responsibility and Business Performance in Takaful Agencies: The Moderating Role of Objective Environment

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dc.contributor.authorNazri, Muhamad Azrinen_US
dc.contributor.authorOmar, Nor Asiahen_US
dc.contributor.authorAman, Ainien_US
dc.contributor.authorAyob, Abu Hanifahen_US
dc.contributor.authorRamli, Nur Ainnaen_US
dc.date.accessioned2024-05-29T02:55:51Z
dc.date.available2024-05-29T02:55:51Z
dc.date.issued2020
dc.descriptionVolume :12 Issue 20en_US
dc.description.abstractThe previous research on the relationship between corporate social responsibility (CSR) and business performance produced mixed findings. Scholars exerted the mixed findings are largely influenced by several factors and contexts where different markets, type of companies, industries, and countries would show different results. On that basis, this study examines how the dimensions of objective environment influence the relationship between CSR dimensions and the business performance of Takaful agencies in Malaysia. Malaysia was chosen as the country because it is among the largest Takaful contributors in the world. Stakeholder and contingency theory are used to analyze the hypothetical relationship between the variables. Questionnaires were distributed to Takaful agency managers who operate their businesses in Kuala Lumpur, Putrajaya, and Selangor state. About 211 of them participated in this study. The empirical findings suggest that economic and ethical activities have a direct influence on Takaful agencies' business performance. Further results imply that while environmental dynamism influences business performance directly, environmental complexity significantly moderates the relationship between legal, philanthropy, and business performance. This research considered only the direct effect of CSR activities and the moderating effect of environmental dimensions on business performance with only the agency managers' perspective studied. It adds new insights to the CSR and Takaful literature by revealing the relationship between the dimensions of CSR and business performance in the Takaful context, and sheds light on how governing authorities and Takaful operators should implement the CSR strategy and activities to make the industry successful in Malaysia and around the world, as Takaful businesses are heading towards becoming a global industry.en_US
dc.identifier.ArtNo8291
dc.identifier.doi10.3390/su12208291
dc.identifier.epage18
dc.identifier.issn2071-1050
dc.identifier.issue20
dc.identifier.scopusWOS:000583073900001
dc.identifier.spage1
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85092925700&doi=10.3390%2fsu12208291&partnerID=40&md5=90424dc60d2ae4bd4bd54bbb105dde2b
dc.identifier.urihttps://www.mdpi.com/2071-1050/12/20/8291/htm
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/11552
dc.identifier.volume12
dc.languageEnglish
dc.language.isoen_USen_US
dc.publisherMdpien_US
dc.relation.ispartofSustainabilityen_US
dc.subjectCSR dimensionsen_US
dc.subjectenvironment dimensionsen_US
dc.subjectbusiness performanceen_US
dc.subjectTakafulen_US
dc.titleCorporate Social Responsibility and Business Performance in Takaful Agencies: The Moderating Role of Objective Environmenten_US
dc.typeArticleen_US
dspace.entity.typePublication

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