Publication:
Design Help Desk System Using GSM Modem for Call Centre in the Automobile Industry

Simple item page
dc.contributor.authorWaidah Ismailen_US
dc.contributor.authorDalilah Abdullahen_US
dc.contributor.authorRizal Razalien_US
dc.contributor.authorIdris Osmanen_US
dc.date.accessioned2024-05-28T04:21:27Z
dc.date.available2024-05-28T04:21:27Z
dc.date.issued2006
dc.description2nd International Conference on Solid State Science and Technology 2006, 4 – 6 September 2006.en_US
dc.description.abstractThis project focuses mainly on System Development Life Cycle Methodology on how to develop software that using the principles in the System Development Life Cycle. In stage of system analysis, we use the Unified Modelling Language (UML). This system provides additional functions like keeping a historical database for future and using GSM Modem as interface to the system for fast communication between the support and the help desk coordinator. Through implementing the system that records the usual problem and links to GSM Modem technologies for “SMS” that will improve the services, reduce cost and educate the users to solve their problem themselves. The support will be resolve as soon as possible since all the problems is been recorded and circulate to the support. The method of information gathering has been selected such as interview and research on the GSM Modem Product. We use the product GSM Module Siemens MC35 for the communication device for “SMS” Functions.en_US
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/5326
dc.language.isoen_USen_US
dc.relation.conference2nd International Conference on Solid State Science and Technologyen_US
dc.subjectSystem Development Life Cycle Methodology, UML, SMS, GSM Modem, VB Programming, Call Centre, Help Desk Systemen_US
dc.titleDesign Help Desk System Using GSM Modem for Call Centre in the Automobile Industryen_US
dc.typeArticleen_US
dspace.entity.typePublication

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Design Help Desk System Using GSM Modem for Call Centre in the automobile industry.pdf
Size:
31.29 KB
Format:
Adobe Portable Document Format
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Plain Text
Description:
Download

Collections

Other Publications