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Measuring public understanding on Tenaga Nasional Berhad (TNB) electricity bills using ordered probit model

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dc.ConferencecodeUniv Malaysia Pahang, Fac Ind Sci & Technol, Inst Teknologi Sepuluh, Soc Ind & Appl Math, Malaysian Math Sci Soc, Malaysian Inst Stat
dc.ConferencedateAUG 08-10, 2017
dc.ConferencelocationKuantan, MALAYSIA
dc.Conferencename1st International Conference on Applied and Industrial Mathematics and Statistics (ICoAIMS)
dc.contributor.authorZainudin, WNRAen_US
dc.contributor.authorRamli, NAen_US
dc.date.accessioned2024-05-29T03:27:13Z
dc.date.available2024-05-29T03:27:13Z
dc.date.issued2017
dc.description.abstractIn 2016, Tenaga Nasional Berhad (TNB) had introduced an upgrade in its Billing and Customer Relationship Management (BCRM) as part of its long-term initiative to provide its customers with greater access to billing information. This includes information on real and suggested power consumption by the customers and further details in their billing charges. This information is useful to help TNB customers to gain better understanding on their electricity usage patterns and items involved in their billing charges. Up to date, there are not many studies done to measure public understanding on current electricity bills and whether this understanding could contribute towards positive impacts. The purpose of this paper is to measure public understanding on current TNB electricity bills and whether their satisfaction towards energy-related services, electricity utility services, and their awareness on the amount of electricity consumed by various appliances and equipment in their home could improve this understanding on the electricity bills. Both qualitative and quantitative research methods are used to achieve these objectives. A total of 160 respondents from local universities in Malaysia participated in a survey used to collect relevant information. Using Ordered Probit model, this paper finds respondents that are highly satisfied with the electricity utility services tend to understand their electricity bills better. The electric utility services include management of electricity bills and the information obtained from utility or non-utility supplier to help consumers manage their energy usage or bills. Based on the results, this paper concludes that the probability to understand the components in the monthly electricity bill increases as respondents are more satisfied with their electric utility services and are more capable to value the energy-related services.
dc.identifier.doi10.1088/1742-6596/890/1/012136
dc.identifier.issn1742-6588
dc.identifier.scopusWOS:000423857800136
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/12195
dc.identifier.volume890
dc.languageEnglish
dc.language.isoen_US
dc.publisherIOP PUBLISHING LTDen_US
dc.sourceWeb Of Science (ISI)
dc.sourcetitle1ST INTERNATIONAL CONFERENCE ON APPLIED & INDUSTRIAL MATHEMATICS AND STATISTICS 2017 (ICOAIMS 2017)
dc.titleMeasuring public understanding on Tenaga Nasional Berhad (TNB) electricity bills using ordered probit model
dc.typeProceedings Paperen_US
dspace.entity.typePublication

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