Effective Non-Verbal Communication in Resolving Conflict in Organization: A Case Study Among Workers at Universiti Sains Islam Malaysia (USIM)

This study delves into the realm of organizational conflict resolution, focusing specifically on the role and effectiveness of nonverbal communication among workers. The research is grounded in the recognition of nonverbal communication as a pivotal factor in addressing conflicts within an organizational context. The primary objectives of the study are threefold: (1) to assess the effectiveness of nonverbal communication among workers in the workplace, (2) to gauge the level of conflict
resolution among organizational staff, and (3) to explore the correlation between nonverbal communication and conflict resolution in the workplace. A quantitative approach is employed using a survey technique via Google Forms. This study involves 50 respondents who are randomly selected among the workers at Universiti Sains Islam Malaysia (USIM). The data analysis techniques, including mean calculation, assessment of variable levels, correlation analysis, and T-test, were employed
to derive meaningful insights. The findings reveal a positive influence of nonverbal communication on conflict resolution within the organizational setting. This implies that nonverbal cues play a significant role in fostering effective communication and subsequently contribute to resolving conflicts among workers. The implications of these results underscore the importance of recognizing and cultivating nonverbal communication skills in the workplace to promote a harmonious and conflict-free
organizational environment. Overall, this study contributes valuable insights into the dynamics of nonverbal communication and its impact on conflict resolution in organizational settings.