Publication: Quality aspects and satisfaction for evaluating QinU of websites
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Date
2017
Authors
Nwasra N.
Basir N.
Marhusin M.F.
Journal Title
Journal ISSN
Volume Title
Publisher
American Scientific Publishers
Abstract
Quality-in-Use (QinU) is considered to be one of the most important quality aspects of a website, which represent users� standpoint of quality. Measuring QinU provides a solid sign of the success of the websites. In addition, QinU has been used frequently to evaluate the overall quality of websites. Also, QinU has been used to evaluate the satisfaction of websites. In a matter of fact, the awareness of the importance of web quality stimulated developers, analysts, researchers, organizations to define and develop many methods and models to ensure the quality of the websites. This study endeavors to improve a new framework to evaluate QinU based on the ISO/IEC 25010 and 25012 standards. The outcome is a new method that will be used to measure QinU using the satisfaction factor and quality aspects, taking into account the roles of different website stakeholders, i.e., Decision-maker, Evaluator, Developer, and End-user. Furthermore, the framework contains two models; the first is the Quality-in-Use Evaluation Model (QinUEM) which identifies the quality aspects and satisfaction attributes, while the second is the Quality-in-Use Evaluation Process (QinUEP) which controls the flow of the evaluation process. Evaluating the Quality-in-Use of several websites using the proposed models will be the future work. � 2017 American Scientific Publishers All rights reserved.
Description
Keywords
ISO/IEC standard, Quality aspects, Quality evaluation, Quality-in-use, Satisfaction, Websites evaluation