Publication: Gelagat Pengguna Dan Penjanaan Kekayaan Sewaktu Pandemik Covid-19: Satu Analisis Konseptual
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Date
2021-12
Journal Title
Journal ISSN
Volume Title
Publisher
USIM Press
Abstract
The theory of human behavior change is developed from psychological studies and then applied to consumer behavior. Psychologists believe that human behavior can change through stimuli and responses based on theories developed by psychologists and behaviorists. The threat of the COVID-19 pandemic has led some countries to take drastic actions such as implementing movement control orders (MCO) to curb the spread of the pandemic and provide economic stimulus packages to restore the current economic situation. In the context of Malaysia, this study suggests that the actions taken by the government can create positive and negative responses through consumer learning theory. This study is based on operant conditioning theory and the study suggests four categories of consumer behavior after the COVID-19 pandemic. The purpose of this article is to propose a conceptual research framework related to consumer segments that exist as a result of COVID-19 and propose new types of wealth creation post-COVID-19. It is expected that the results of the study will prove that there are four segments of consumers based on reactions through behaviors that are highlighted during a pandemic. It involves the behavior of returning to the old norms, adjusting and adapting to new norms, going back to square one, and recycling the previous behaviours. Certain policies can be developed to highlight the new normative behavior among consumers to overcome the impact of COVID-19, and even to ensure that Malaysia is competitive in the face of economic recovery. Future studies need to be conducted on an ongoing basis to ensure that the proposed framework can be adapted in different contexts and industries.
Description
Vol. 33 No. S4 (2021): ULUM ISLAMIYYAH The Malaysian Journal of Islamic Sciences
Keywords
Teori pelaziman operan, Penjanaan Kekayaan, Transformasi Digital, Norma Lama, Norma Baharu, COVID-19
Citation
Nuradli Ridzwan Shah Mohd Dali, Wan Rasyidah Wan Nawang, Wan Mohamad Nazarie, W. N. F., Hanifah Abdul Hamid, & Umi Hamidaton Mohd Soffian Lee. (2021). Gelagat Pengguna Dan Penjanaan Kekayaan Sewaktu Pandemik Covid-19: Satu Analisis Konseptual: [Consumer Behavior and Wealth Creation During the COVID-19 Pandemic: A Conceptual Analysis]. Ulum Islamiyyah, 33(S4), 247-269. https://doi.org/10.33102/uij.vol33noS4.427