Publication:
Evaluation Of Patient’s Perceived Satisfaction Towards Dental Treatment Received From Usim’s Undergraduates

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EVALUATION OF PATIENT’S PERCEIVED SATISFACTION TOWARDS DENTAL TREATMENT RECEIVED FROM USIM’S UNDERGRADUATES.pdf (903.63 KB)

Date

2021-10-06

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Universiti Sains Islam Malaysia

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Abstract

The quality of provided dental care and its services can be determined by evaluating patients’ satisfaction. Aim: The objectives of this study were to evaluate patient’s perceived satisfaction towards dental treatment received from undergraduate students of Faculty of Dentistry, Universiti Sains Islam Malaysia (USIM) and to compare the patient’s satisfaction on treatment provision between year 4 and year 5 dental students. Methods: Adapted questionnaire were distributed via Google forms and phone calls to 142 patients. Treatments include preventive treatment, relief of pain and discomfort and operative dental care over a 12-month period from January 2020 to January 2021. The questionnaire consists of 4 domains which are patient-personnel interaction, technical competency, administrative efficiency and clinical setup. Results: A total of 93.5% respondents were satisfied with the treatment received. The domain of clinical setup recorded the highest satisfaction (95.8%). Results showed that there were no differences in patients’ satisfaction between patients that were treated by year 4 and year 5 students (p>0.05). Conclusion: The majority of patients perceived the dental treatment that they received from undergraduate students of Faculty of Dentistry, USIM as satisfactory. The student’s clinical year of study did not appear as a key factor to patients’ satisfaction on dental treatment provided by USIM undergraduates

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PAPER PROCEEDINGS THE 7TH INTERNATIONAL CONFERENCE ON QURAN AS FOUNDATION OF CIVILIZATION (SWAT) 2021 “ISLAMIC AND NON-REVEALED KNOWLEDGE IN FACING THE GLOBAL CHALLENGES” 6th – 7th October 2021 / 29 – 30 Safar 1443H Faculty of Quranic and Sunnah Studies Universiti Sains Islam Malaysia

Keywords

Patient’s Satisfaction, Dental Students, Dental Treatment, Dental Services

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https://oarep.usim.edu.my/handle/123456789/16900

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2021 SWAT