Publication: Analyzing Factors Influencing E-Wallet Adoption Using UTAUT2 Model: A Literature Review
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Date
2022
Journal Title
Journal ISSN
Volume Title
Publisher
Fakulti Ekonomi dan Muamalat, Universiti Sains Islam Malaysia
Abstract
The dependence of modern businesses on computer and information technology has increased significantly. The acceptance and use of information systems (IS) and information technology (IT) have been a focus of research and practise in recent decades. e-Money is a payment instrument used to store funds that the user pays in advance to the e-money issuer. The use of mobile devices to conduct financial transactions has led to the development of a new type of e-money called an electronic wallet (e-wallet), which is essentially the digital equivalent of the wallets that people normally carry. With the availability of numerous features and services beyond payment, e-wallets have become one of the government's primary tools to achieve a cashless society. Several adoption theories and models have been used to determine the acceptance and use of e-wallets, particularly in the study of social commerce. These include the Technology Acceptance Model (TAM), the Theory of Planned Behaviour (TPB), and the Unified Theory of Acceptance and Use of Technology (UTAUT). Current research on e- wallet acceptance generally relies on the expanded Unified Theory of Acceptance and Use of Technology-UTAUT (known as UTAUT2) as the primary framework. UTAUT2 introduces factors relevant to the consumer market that influence behavioural intentions to use a new technology: Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Hedonic Motivation, Price Value, and Habit. This paper examines previous research on e-wallet adoption intentions based on the UTAUT2 framework using secondary data analysis. This study contributes to the literature on e-wallet adoption by taking a broader look at the determinants of e-wallet adoption by users, including an Islamic perspective and future research
directions.
Description
e-Proceedings of The 10th Islamic Banking, Accounting and Finance International Conference 2022 (iBAF2022): “Future-Proofing for Business Excellence Through Islamic Banking, Accounting and Finance”/ Editors: Norhaziah Nawai, Khairil Faizal Khairi, Suhaila Abdul Hamid, Muhamad Azrin Nazri, Nur Ainna Ramli, Sumaiyah Abd Aziz, Mohd Adha Ibrahim, Syadiyah Abdul Shukor.
13th-14th September 2022 (Virtual Conference)
Organized by: Faculty of Economics and Muamalat, Universiti Sains Islam Malaysia
Keywords
e-wallet; e-money; behaviour intention; UTAUT2; literature review
Citation
Nawai, N., Khairi, K. F., Abdul Hamid, S., Nazri, M. A., Ramli, N. A., Abd Aziz, S., Ibrahim, M. A., & Abdul Shukor, S. (Eds.). (2022). e-Proceedings of The 10th Islamic Banking, Accounting and Finance International Conference 2022 (iBAF2022) : “Future-Proofing for Business Excellence Through Islamic Banking, Accounting and Finance.” Universiti Sains Islam Malaysia. https://fem.usim.edu.my/ibaf2022-proceeding/