Publication: The Determinants That Influence Mobile Payment Adoption: A Systematic Literature Review
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Date
2022
Journal Title
Journal ISSN
Volume Title
Publisher
Fakulti Ekonomi dan Muamalat, Universiti Sains Islam Malaysia
Abstract
Mobile payments are a new financial technology-based payment method that allows users to conduct payments via smartphones has become relevant over the past decade in developed and developing countries. Various determinants affect user behaviour toward accepting mobile payments. Hence, identifying the determinants influencing mobile payment adoption remains crucial and needs to be refined and scrutinised to remain relevant to the current situation. Therefore, this study synthesises literature from 2010 to 2021 on mobile payment adoption among users using the PRISMA approach, including identification, screening, and eligibility. Articles are identified through databases such as SCOPUS, Web of Science, Science Direct, Google Scholar, and Mendeley. 953 articles are screened according to the exclusion and inclusion criteria, and duplication matters. Finally, only 67 complete articles were selected for further synthesis and analysis. Applying a thematic analysis using ATLAS ti.8, three sub-themes were coded— personal, environment and barriers, to categorise the determinants. A study found that innovation is the most frequently examined personal factor, relative advantage and ease of use are the most frequently evaluated environmental factors, and perceived risk has also been the most frequently examined barrier influencing mobile payment adoption a decade ago. This review applied PRISMA is needed to help researchers extend past research to examine further current trends that determine the factors influencing mobile payment adoption. In addition, this review's findings can help stakeholders formulate effective strategies for mobile payment services.
Description
e-Proceedings of The 10th Islamic Banking, Accounting and Finance International Conference 2022 (iBAF2022): “Future-Proofing for Business Excellence Through Islamic Banking, Accounting and Finance”/ Editors: Norhaziah Nawai, Khairil Faizal Khairi, Suhaila Abdul Hamid, Muhamad Azrin Nazri, Nur Ainna Ramli, Sumaiyah Abd Aziz, Mohd Adha Ibrahim, Syadiyah Abdul Shukor.
13th-14th September 2022 (Virtual Conference)
Organized by: Faculty of Economics and Muamalat, Universiti Sains Islam Malaysia
Keywords
Mobile payment; systematic literature review; PRISMA