Publication:
E-Hospitality and Service Quality: A Study on Malaysia’s Hotel Website

Simple item page
dc.contributor.authorIzwan Harith Md. Ithnanen_US
dc.contributor.authorNurul Nadirah Abu Hasanen_US
dc.contributor.authorAfiqah Mior Kamarulbaiden_US
dc.contributor.authorMuhammad Raqib Mohd Sofianen_US
dc.date.accessioned2024-05-31T02:29:32Z
dc.date.available2024-05-31T02:29:32Z
dc.date.issued2022
dc.descriptionE-Proceeding SAIS 2022 Seminar Antarabangsa Islam dan Sains 2022 : “Memimpin Integrasi Ilmu Naqli dan Aqli” /Editor: Noorfajri Ismail (Head) , Latifah Abdul Latiff , Zalika Adam, Syamila Mansor, Dzulkhairi Mohd Rani, Ahmad Fadly Nurullah Rasedee, Azman Ab Rahman, Nur Aina Abdulah, Manal Jusoh, Syed Najihuddin Syed Hassan 1 December 2022 \ Venue: Fakulti Perubatan dan Sains Kesihatan, USIM Organized by Persatuan Kakitangan Akademik Universiti Sains Islam Malaysia (PKAUSIM), Faculty of Syariah and Law, USIM and the Institute of Fatwa and Halal (iFFAH)en_US
dc.description.abstractThe emergence of e-commerce through Information and Communication Technology (ICT) development is among important strategic forces that would transform Malaysia to a knowledge based economy especially in tourism and hospitality industry. Therefore, it is important to understand the dynamics of the e-commerce especially on online service encounter and how the value of the service can be developed in the cyber environment. The interactive relationship with the client and the service provider is the critical moment to make consumers “commit” to a web site. Therefore, this study intends to investigate the relationship of e-Hospitality elements and E-S-Qual on attitude toward website and the mediating effects of flow. The result shows that attitude toward website was explained by both e-Hospitality and ES- Qual and enhanced through the flow. However, the research is without a limitation. First, the experience with the hotel website among the respondents was not tested a priori; second, the measurement was tested specifically on Malaysia hotel website; thirdly, the variability of respondent demographic; and finally, the limitations of the convenience sampling process that affect the generalisability of the results.en_US
dc.identifier.epage1162
dc.identifier.isbn9789670001814
dc.identifier.spage1145
dc.identifier.urihttps://pkausim.usim.edu.my/sais-2022/
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/18636
dc.language.isoen_USen_US
dc.publisherPenerbit USIMen_US
dc.relation.conferenceE-Proceeding SAIS 2022 Seminar Antarabangsa Islam dan Sains 2022en_US
dc.subjectE-Hospitality, E-S-Qual, Service Quality, Consumer Attitude, Flow, Tourismen_US
dc.titleE-Hospitality and Service Quality: A Study on Malaysia’s Hotel Websiteen_US
dc.typeArticleen_US
dspace.entity.typePublication

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
E-Hospitality and Service Quality A Study on Malaysia’s Hotel Website.pdf
Size:
279.29 KB
Format:
Adobe Portable Document Format
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Plain Text
Description:
Download

Collections

2022 SAIS