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أثر متطلبات الإدارة الإلكترونية في تحسين جودة الخدمة الأكاديمية لجامعة الأقصى بغزة – فلسطين

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dc.contributor.authorMohammed N. Foraen_US
dc.contributor.authorOsamah Yahya Hashimen_US
dc.contributor.authorSumaiyah Abd Azizen_US
dc.contributor.authorQamarina Sharomen_US
dc.contributor.authorAbdul Karim Abu Shawishen_US
dc.date.accessioned2024-05-30T07:06:42Z
dc.date.available2024-05-30T07:06:42Z
dc.date.issued2023
dc.description10th INTERNATIONAL ISLAMIC ECONOMIC SYSTEM CONFERENCE 2023 (I-iECONS 2023) : “Sustainable Development through Innovative Economic Transformation” /Editors : Amalina Mursidi, Agoos Munalis Tahir, Suhaida Herni Suffarruddin, Norfhadzilawati Rahim, Murad Ali Ahmad Al-Zaqeba, Muhammad Iqmal Hisham Kamaruddin Conference Dates: August 14 2023 | Conference Location: Millennium Makkah Al Naseem Hotel Mecca Saudi Arabia Organized by Faculty of Economics and Muamalaten_US
dc.description.abstractThe current study aimed to investigate the impact of electronic management requirements on enhancing the quality of academic services at Al-Aqsa University in Palestine. An analytical descriptive methodology was employed due to its suitability for the study's nature and objectives. A questionnaire served as the primary data collection tool, targeting the university staff holding supervisory positions (administrative, academic, academic with administrative roles). The sample selection followed a stratified random approach based on job titles, with a minimum study population size of 234 individuals. A total of 250 questionnaires were distributed, and 238 were retrieved, resulting in a 90% response rate. However, this study revealed that the availability of electronic management requirements at Al-Aqsa University was high. The security requirement had the highest weight percentage (77.9%), followed by the technical requirement (76.0%), the financial requirement (75.8%), the human requirement (75.3%), and finally, the administrative requirement (74.7%). The study also found that the human, financial, and security requirements significantly influenced the improvement of academic service quality at Al-Aqsa University in Gaza. Lastly, the study showed no statistically significant differences in participants' responses regarding electronic management requirements and the quality of academic services at Al-Aqsa University. The study recommends encouraging employees to continuously monitor and evaluate electronic processes to identify strengths and weaknesses. Additionally, the university should use available resources to continuously predict and address external threats that impact academic quality. Furthermore, emphasis should be placed on providing services using the latest electronic technologies.en_US
dc.identifier.citationأثر متطلبات الإدارة الإلكترونية في تحسين جودة الخدمة الأكاديمية لجامعة الأقصى بغزة – فلسطين The Effect of Electronic Administration Requirements on Improving the Quality of Educational Services at Al-Aqsa University in Gaza -Palestineen_US
dc.identifier.doi10.33102/iiecons.v10i1.54
dc.identifier.epage990
dc.identifier.issn2805-4741
dc.identifier.spage977
dc.identifier.urihttps://epiiecons.usim.edu.my/index.php/eproceeding/article/view/54
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/17161
dc.language.isootheren_US
dc.publisherFakulti Ekonomi dan Muamalat, Universiti Sains Islam Malaysiaen_US
dc.relation.conference10th International Islamic Economic System Conference 2023 (I-iECONS 2023)en_US
dc.subjectElectronic Management Requirements, Academic Service Quality, Al-Aqsa Universityen_US
dc.titleأثر متطلبات الإدارة الإلكترونية في تحسين جودة الخدمة الأكاديمية لجامعة الأقصى بغزة – فلسطينen_US
dc.title.alternativeThe Effect of Electronic Administration Requirements on Improving the Quality of Educational Services at Al-Aqsa University in Gaza -Palestineen_US
dc.typeArticleen_US
dspace.entity.typePublication

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