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Quality aspects and satisfaction for evaluating QinU of websites

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dc.CorrespondenceAddressNwasra, N.; Faculty of Science and Technology, Universiti Sains Islam Malaysia (USIM)Malaysia
dc.contributor.affiliationsFaculty of Science and Technology
dc.contributor.affiliationsUniversiti Sains Islam Malaysia (USIM)
dc.contributor.authorNwasra N.en_US
dc.contributor.authorBasir N.en_US
dc.contributor.authorMarhusin M.F.en_US
dc.date.accessioned2024-05-29T01:54:37Z
dc.date.available2024-05-29T01:54:37Z
dc.date.issued2017
dc.description.abstractQuality-in-Use (QinU) is considered to be one of the most important quality aspects of a website, which represent users� standpoint of quality. Measuring QinU provides a solid sign of the success of the websites. In addition, QinU has been used frequently to evaluate the overall quality of websites. Also, QinU has been used to evaluate the satisfaction of websites. In a matter of fact, the awareness of the importance of web quality stimulated developers, analysts, researchers, organizations to define and develop many methods and models to ensure the quality of the websites. This study endeavors to improve a new framework to evaluate QinU based on the ISO/IEC 25010 and 25012 standards. The outcome is a new method that will be used to measure QinU using the satisfaction factor and quality aspects, taking into account the roles of different website stakeholders, i.e., Decision-maker, Evaluator, Developer, and End-user. Furthermore, the framework contains two models; the first is the Quality-in-Use Evaluation Model (QinUEM) which identifies the quality aspects and satisfaction attributes, while the second is the Quality-in-Use Evaluation Process (QinUEP) which controls the flow of the evaluation process. Evaluating the Quality-in-Use of several websites using the proposed models will be the future work. � 2017 American Scientific Publishers All rights reserved.
dc.description.natureFinalen_US
dc.identifier.doi10.1166/asl.2017.8891
dc.identifier.epage4772
dc.identifier.issn19366612
dc.identifier.issue5
dc.identifier.scopus2-s2.0-85023771361
dc.identifier.spage4769
dc.identifier.urihttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85023771361&doi=10.1166%2fasl.2017.8891&partnerID=40&md5=28e9eeff32333e0e79feefe0afd102ba
dc.identifier.urihttps://oarep.usim.edu.my/handle/123456789/9494
dc.identifier.volume23
dc.languageEnglish
dc.language.isoen_US
dc.publisherAmerican Scientific Publishersen_US
dc.relation.ispartofAdvanced Science Letters
dc.sourceScopus
dc.subjectISO/IEC standarden_US
dc.subjectQuality aspectsen_US
dc.subjectQuality evaluationen_US
dc.subjectQuality-in-useen_US
dc.subjectSatisfactionen_US
dc.subjectWebsites evaluationen_US
dc.titleQuality aspects and satisfaction for evaluating QinU of websites
dc.typeArticleen_US
dspace.entity.typePublication

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