Publication: Motivating Path Between Security And Privacy Factors On The Actual Use Of Mobile Government Applications In Jordan
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Date
2020
Journal Title
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Research Trend
Abstract
Mobile Government (MG) applications provide services anytime from anywhere at less time, lower costs, and efforts. However, the security and privacy concerns of MG applications might influence the acceptance level of these applications by the citizens. MG applications acceptance by users has several challenges such as security and privacy. This study investigates the mediating effect of the motivation of use on the relationship between security and privacy, and the actual use of MG applications. Security and privacy are independent factors in this study. The data in this study is collected using questionnaires among 513 Jordanian citizens. The questionnaires are constructed based on Technology Acceptance Model (TAM) to investigate the mediation role of motivation factors (usefulness and ease of use) in the relationship between security and privacy and intention and attitudes of using the MG applications. The data are analyzed using AMOS in terms of Structured Equation Model (SEM). The results show that privacy concerns affect the motivation to use M-government applications. This paper contributes in expanding the acceptance factors of MG applications with the inclusion of security and privacy factors. The results show that related to the privacy affects to use MG applications that should be assured to enhance the acceptance of M-government applications. Although security is important, the citizens do not believe that security has some effects on the acceptance level of the M-government application. The research fills the gap of study on the motivation to use MG application based on the security and privacy toward the actual use of MG applications.
Keywords: Mobile applications, Mobile government, Government services, security, privacy, acceptance.
Description
International Journal on Emerging Technologies 11(5): 558-566(2020)
Keywords
Mobile applications,, Mobile government,, Government services,, security, privacy,, acceptance.