Publication: Roles of Organizational Support in Quality of Work Life in Insurance Industry
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Date
2015
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Abstract
—In current business scenarios, the workforce in
Malaysia has often called to acquire core competencies and
maintain their competitiveness in a global market. Further,
with the implementation of various policies pertinent to
employment including the retirement age and minimum wages,
the workplace is no more a pleasant place. Workers need to be
more innovative, creative and talented to sustain employment.
For such reasons, this paper attempts to examine the
relationship between quality of work life and organizational
support in insurance industry. The results showed that
satisfaction with the job (M=3.68); successful people, directed or
influenced by its own commitment to achieve organizational
goals (M=3.55); know and understand the policies and processes
to do their job better (M=3.54). These results are important
because it show the relationships between job satisfaction and
organizational support are intertwined and closely related to
organization performance. This paper proposed practical
solutions that help management or decision-makers to highlight
the most influential factors in the development of their
organization.
Description
Vol. 3, No. 8 (page: 753-757)
Keywords
Organizational support, quality of work life, job satisfaction, insurance industry.
Citation
R. Rozaini, A. W. Norailis, and B. Aida, "Roles of Organizational Support in Quality of Work Life in Insurance Industry," Journal of Economics, Business and Management vol. 3, no. 8, pp. 753-757, 2015.