Publication: The Effect of Organizational Commitment on Higher Education Services Quality
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Date
2019
Journal Title
Journal ISSN
Volume Title
Publisher
Worldconferences.net
Abstract
Relationship between employee attitudes and services quality still unclear. Therefore, the aim of this study is to uncover the relationship between organizational commitment and service quality, by investigate under which mechanism that organizational commitment effect service quality. Data were collected by means of self-administered survey, total 247 faculty staff and 1235 of their student complete responses were obtained from Aden University. The results show that, organizational commitment effect service quality by social mechanism (social exchange). More specifically, organizational commitment effect service quality by social exchange mechanism. Important implications, limitation and future studies are discussed.
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Keywords
organizational commitment, service quality, Higher education service quality, social exchange, social mechanism