Publication:
The Pandemic Real Challenges In Hotel Industry: Managing Emotions And Mental Health Of Employees

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34.BI. SAIS2021 - The Pandemic Real Challenges In Hotel Industry_ Managing Emotions And Mental Health Of Employees.pdf (436.96 KB)

Date

2021-09-09

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Universiti Sains Islam Malaysia

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Abstract

The pandemic of COVID-19 gives a strong impact to many industries including hospitality industry. Many hotels stopped their services and failed to survive. Some hotels that are still surviving need to discontinue the services of few employees to reduce cost. The situation brings a stressful condition and negative emotion to employees as they may feel insecure with their position. This conceptual paper looks at the situation faced by hotel industry that is tremendously impacted by the pandemic. Due to this, the impacts also influence the emotions and mental health of the employees. Thus through the literatures, there are several actions taken by the hotel providers and government to support the employees and avoid them from worse health condition. Keywords: emotion, mental health, hotel employees, pandemic

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Date: 9 September 2021 Platform: MSTeams, USIM Nilai, Negeri Sembilan, Malaysia.

Keywords

emotion,, mental health,, hotel employees,, pandemic

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https://oarep.usim.edu.my/handle/123456789/18512

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2021 SAIS